Back to Top

Frequently Asked Questions


How do i set up my email program?

Different e-mail programs have slightly different settings. Each email program has slightly different options, choose the program you're using, then follow the instructions to complete your setup.

Microsoft Outlook 2003

  1. Open Microsoft Outlook 2003.
  2. Click the "Tools" button from the top menu bar and select "E-mail Accounts".
  3. "Add new e-mail account" should already be selected. Click "Next".
  4. Select the radio button beside "POP3". Click "Next".
  5. This window requires all of your account information:
  6. Enter your name (shown in the From section of your outgoing email) and your email addres under "User Information".
  7. Your server information should include an "Incoming Mail Server" ( as well as the "Outgoing Mail Server" (
  8. Your "User Name" is your email address. Don't forget to include your password (provided when you got your email address). Click "Next".
  9. You're all set! Click "Finish" to complete.

Follow along with the pictures below for a step-by-step walk through.

Microsoft Outlook 2007

This is how you set up your Microsoft Outlook Account

  1. In the Start Menu click to open the "Control Panel".
  2. In the top right hand corner beside "View By" select "Small Icons" (if it's not already selected).
  3. In the control panel list, click on "Mail", then select "E-mail Accounts". Click "New".
  4. Make sure "Microsoft Exchange, POP3, IMAP or HTTP" is selected (should be selected by default). Click "Next".
  5. Click "Manually configure server settings or additional server types". Do not enter any extra info. Click "Next".
  6. Verify "Internet Email" is selected. Click "Next".
  7. The next window requires all of your account information:
  8. Under "User Information" enter your name (shown in the FROM section of your outgoing emails) and your email address.
  9. Under "Server Information" enter "" as the Incoming Mail Server and "" as the Outgoing Mail Server.
  10. Under "Logon Information" enter your username (your email address) and your password. Check the "Remember Password" box to avoid entering your password every time you check your email. Click "Next".
  11. You can click "Test Account Settings" to verify the information is accurate. Click "Next".

Follow along with the pictures below for a step-by-step walk through.

Outlook Express

  1. Open Outlook Express.
  2. Click the "Tools" button from the top menu bar and select "Accounts".
  3. Click on the "Mail" tab, then click the "Add" button in the upper right corner. Select "Mail".
  4. Type the name that you wish to appear in the From section of your outgoing email. Click "Next".
  5. Enter your full email address. Click "Next".
  6. Type in your mail server info: Incoming Mail Server is a POP3 server, Incoming mail server:, Outgoing mail server: Click "Next".
  7. Enter your full email address as your account name ( then type your password in the field below. Put a check in the box to "Remember Password". Click "Next".
  8. You're all set! Click "Finish" to complete.

Follow along with the pictures below for a step-by-step walk through.

Mozilla Thunderbird

Pictures and instructions to follow ASAP.


Do I need anti-virus software?

YES! Anti virus software is VERY important to have. We do not provide the software for you, but we recommend you purchase E-Scan for your computer.


Is there a limit on my internet usage?

Currently our wireless customers do not have a usage limit. However, we offer 3 different High Speed (DSL) packages and the limit for each depends on the package. The package limits are as follows:

Lite (5 Gigs)

Standard (30 Gigs)

Heavy (75 Gigs)


How can I pay my bill?

We accept interac, cash, cheque, Visa, Mastercard, preapproved debit (PAD) and/or e-mail money transfers, pay pal as well as online bill payment through TD Canada Trust. Give us a call (519-845-0034) if you have any questions about setting up payments.


How fast will my connection be?

Speeds can be from 512 Mbps to 8 Mbps. All DSL speeds depend on the length of copper wire in your phone line between you and the closest bell exchange.


What do I do if I forgot my password?

Contact us by telephone (519-845-0034), we'll verify who you are and we'll reset your password.


I cannot send an e-mail.  What can I try?

Go to Webmail & make sure you can log into your email. This verifies your username & password. If you were able to log into webmail your e-mail program (Outlook / Thunderbird) settings will need to be checked. We can do that with you over the phone. Give us a call 519-834-0034. If you're unable to log into webmail, we'll verify who are you, check your username & reset your password.

Also, if you're using Outlook Express make sure your settings are correct. The server requires authentication.

Outlook Express:
Click on Tools - Click on Accounts
In the window that opens: Click on the "Mail" Tab
Double Click on your email account
In the window that opens: Click on "Servers" Tab
At the bottom left of the screen make sure there is a check in the box beside "My server requires authentication"


What can I do when my Internet is disconnecting?

Step 1: Make sure the power light on your modem is turned on
Step 2: Disconnect the power to the router (if you have one) for 60 seconds, restart your computer and try to use the internet again
Step 3: Write down the status of the lights on your modem and give us a call (519-845-0034).


When should I hit the reset button on my modem?

NEVER!! This will permanently disconnect you until the modem is reprogrammed.
If the reset button has been pushed, bring your modem & visit us during business hours (reprogramming takes about half an hour).